As locals go global, global’s are trying local – are QSRs right in Localizing the menu in India?

Recently I wrote about QSR (Quick Service Restaurants) losing steam and the culprit could well be poor and sub-standard customer service and not economy and slowdown. (Slowing sales at QSR – Will anybody look at the Quality angle?) Few days ago, Economic Times had an article on how Pizza hut and KFC are suffering from … Continue reading As locals go global, global’s are trying local – are QSRs right in Localizing the menu in India?

Slowing sales at QSR – Will anybody look at the Quality angle ?

Last year I had written about how I am bored of the same menu at Barbeque Nation. “Why I don’t like Barbeque Nation anymore?  It invited many comments including one from a friend who said “I agree with this and in as many words”. Last few months have seen leading publications in India, talk about … Continue reading Slowing sales at QSR – Will anybody look at the Quality angle ?

Serendipitous Sighting – A visit to Tadoba Andhari Tiger Reserve

   “Aapko Dikha?”, “Nahi, dusri gypse wale bata rahe the unko dikha, aapko dikha kya?”, “nahi hame bhi nahi dikha”  This is a recurring discussion, happening whenever another 4x4 passes by in the jungles of Tadoba, as we crisscross the jungle to see the elusive Tiger. This is our second safari of the three we … Continue reading Serendipitous Sighting – A visit to Tadoba Andhari Tiger Reserve

The Mexican Wave – My experiences in Mexico

There hardly was any gap between when I came to know I have to travel to Mexico and the travel. With US visa being sufficient for travel to Mexico, there weren’t any formalities involved either except for the Lufthansa ground handling staff at Pune, who were not convinced about the visa requirements. Neither the immigration … Continue reading The Mexican Wave – My experiences in Mexico